Our free returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For Custom Art Poles we will only issue a refund if the product is defective or the customization does not match the order form.
To complete your return, we require your name, shipping address and order number.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here and send your item to: 7941 Katy Fwy, #314, Houston, TX 77024.
To return your product, you should mail your product to: 7941 Katy Fwy, #314, Houston, TX 77024
Please contact us prior to sending your item back to us. We will either provide a shipping label or reimburse your return shipping if your product qualifies for a refund. If you provide your own label, you must ship with a carrier that provides a tracking number.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.